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4worldlovers: Empower your people, accelerate your shift to digital, and embrace an automation-first customer experience — all by harnessing the power of conversational AI.

It’s not about the AI, it’s about the conversation

Forget the AI hype. We’re living in the age of conversation. Authentic, ongoing conversations are what fuel relationships, earn loyalty, and ultimately, drive growth. From the dawn of chat and messaging to the conversational AI era, LivePerson has been connecting businesses and customers through conversation for nearly three decades.

Reduce costs and meet customer needs and expectations by routing voice calls to messaging and other digital channels.

Give your whole team the conversational AI tools and intelligence to better serve your customers and your business, leveraging 28 years worth of conversational data.

Scale your conversations and free up your human agents by automating the most common — and complex — customer intents so everyone can get what they need, quicker.

Our award-winning Conversational AI platform, Conversational Cloud, is built using large language models fine-tuned by billions of real customer conversations. With safety and security guardrails designed for the world’s largest enterprises, you remain firmly in control of the conversation.

Analyze your conversational data to uncover what your customers want, feel, and need to drive actionable business decisions. Keep measuring, learning, and improving.

Engage customers on any communication channel — from voice to messaging — and enrich the conversation by integrating all your business systems.

Enable self-service and drive faster resolutions through intelligent automation and LLM-powered conversational AI solutions.

Set up your team with conversational AI-powered tools and insights designed to help them focus on the tasks and interactions that matter most.

“On top of our successes to date with LivePerson’s Conversational AI and platform, LLMs and generative AI hold enormous promise to help us scale seamless and personalized conversations even further.”

“LivePerson’s omnichannel communication capabilities drive a better customer experience, while also improving agent efficiency. This, combined with LivePerson’s analytics tools and user-friendly platform, support CarGurus’ mission in providing drivers with a personalized, convenient, and transparent experience.”

“Everything we have done on this transformation journey has been about delivering exceptional digital experiences to our customers and our crews, to curate convenient, frictionless, engaging experiences aligned with our purpose to Cultivate a Better World.”

Cue the movie montage of what’s new in conversational AI and our customer engagement platform.

Scroll through our most-read blogs, infographics, and other conversational AI platform resources.

4worldlovers: Südzucker expects significant year-on-year earnings growth also in the 2nd quarter

Are you looking for a job where you can make a difference? Then the Südzucker Group is the right place for you. On the careers pages you will find all the opportunities to join our company, what makes us an employer and what we stand for.